#1 - Customer Acquisition Cost
Customer Acquisition Cost (also known as CAC) is a key metric for your unique e-commerce businesses, as it helps determine how much you spend to acquire your next new customers. In an ever-growing costly online existence, this is vital to know!
How to calculate Customer Acquisition Cost? Calculate by dividing the total costs associated with acquiring customers by the number of new customers acquired during that specific period. Make sure you include ALL marketing expenses like landing page creation, and creatives, not just cost per click paid to 3rd party.
Why track Customer Acquisition Cost? Customer Acquisition Cost (CAC) helps you understand how much you're spending to acquire a new customer. This is crucial for assessing the profitability of your marketing efforts and ensuring that your acquisition strategies are sustainable.
How to improve Customer Acquisition Cost? To improve CAC, focus on optimizing your ad campaigns for better targeting, increase conversion rates through A/B testing, and leverage organic traffic strategies like SEO and content marketing to reduce reliance on paid ads.
#2 - Click-Through Rate
Click-Through Rate (also known as CTR) for an e-shop measures the percentage of users who click on a specific link or advertisement compared to the total number of users who viewed it. It's often used to evaluate the effectiveness of marketing campaigns, email promotions, or product listings.
How to calculate Click-Through Rate? Divide the number of clicks your ad received by the number of times the ad is shown (also known as impressions), then multiplying by 100 to get your percentage.
Why track Click-Through Rate? CTR measures how effectively your ads capture your audience interest. A higher CTR indicates that your ad content and targeting resonate with your audience, leading to more potential customers visiting your e-shop.
How to improve Click-Through Rate? To improve CTR, use targeted keywords. Enhance ad copy and visuals to be more engaging also helps. Refine your audience targeting to reach users more likely to click (days, hours, events) to get a huge boost.
#3 - Conversion Rate
Conversion Rate for an e-shop is the percentage of visitors who take a desired action, typically making a purchase (sales, orders, booking, etc.).
How to calculate Conversion Rate? Conversion rate is calculated by dividing the number of conversions by the total number of visitors, then multiplying by 100, to get your percentage.
Why track Conversion Rate? Conversion rate measures the percentage of visitors who complete a desired action. This can be for your entire eshop or just making a purchase from a specific category or from discounted/featured products. Conversion Rate shows the effectiveness of your landing pages and overall customer journey.
How to improve Conversion Rate? To boost conversion rates, conduct user experience testing to identify and REMOVE any barriers in the purchase process. Use persuasive calls to action (CTA). Ensure your e-shop is optimized for mobile users, speed and privacy.